Refund policy

Effective Date: 20-02-2026

1) Scope

This Return & Refund Policy applies to all purchases made through myclaus.com.

2) Contact Information

For any questions about returns, refunds, or cancellations, contact us at:

3) Return Window (United Kingdom)

Customers located in the United Kingdom may request a return within 30 days from the date the order is delivered, without providing a reason (change-of-mind return), subject to the conditions in section 6.

4) How to Start a Return (Return Authorisation Required)

All returns must be approved before sending any item back. To request a return, email contact@myclaus.com and include:

  • Order number

  • Item(s) you want to return

  • Reason for return

  • Photos/video (required for damaged, defective, or incorrect items)

If your return is approved, we will email you:

  • Return instructions

  • A Return Authorisation (RMA) reference (where applicable)

  • The return address for your case

  • A return label where applicable (see section 7)

Important: Do not send items back without approval. Unauthorised returns may not be processed.

5) Order Cancellation

  • Before shipment: You may cancel your order. If cancellation is confirmed before dispatch, you will receive a full refund.

  • After shipment: The standard return process applies once the order is delivered.

6) Return Conditions

A) Change-of-mind returns You may return products within 30 days of delivery if they are:

  • Unused and undamaged

  • In original packaging (where reasonably possible)

  • Complete with all accessories, tags, and included items

B) Defective items If an item is defective, contact us as soon as possible. Once confirmed, we will offer:

  • A replacement, or

  • A full refund

C) Damaged in transit If your order arrives damaged, please email clear photos of the packaging and product within 48 hours of delivery so we can assess and resolve the issue.

D) Incorrect item received If you received the wrong product, contact us and we will arrange the correct resolution at no additional cost.

E) Product not delivered / lost parcel If your order does not arrive, contact us so we can initiate an investigation with the carrier. If the parcel is confirmed lost, we will provide a replacement or a full refund.

7) Return Shipping Costs

Defective, damaged, or incorrect items If the issue is confirmed (faulty, damaged in transit, or incorrect item), return shipping will be covered by Myclaus or reimbursed in line with our instructions.

Change-of-mind returns For change-of-mind returns, the customer is responsible for return shipping costs.

Note: Depending on the item and return reason, returns may be processed via a domestic or international returns facility. We will confirm the correct return address after your return request is approved.

8) Return Packaging and Shipping Requirements

When returning an item:

  • Pack it securely (preferably in original packaging)

  • Include proof of purchase / order number inside the parcel

  • Follow the return instructions we provide

  • Use a tracked shipping service (recommended)

9) Processing Timeframes

  • Return request: within 30 days of delivery (United Kingdom)

  • Inspection & approval: typically within 7 business days after the returned item is received

  • Refunds: issued to the original payment method

  • Refund completion: banks/payment providers may take additional time to reflect the refund after it is issued

10) Non-Returnable Items

The following items are not eligible for return unless faulty:

  • Custom-made or personalised products

  • Hygiene-related items (e.g., socks, underwear), unless unopened and unused

11) Return Address

All returns must be approved first. Once your return is approved, we will provide the correct return address and instructions by email. Please do not send returns without prior approval, as we may be unable to process them.

12) No Restocking Fee

We do not charge a restocking fee.

13) Legal Rights

This policy does not affect any rights you may have under applicable consumer protection laws.

14) Company Information

  • Website Name: Myclaus

  • Address: 30 N GOULD ST STE R, SHERIDAN, WY 82801

  • Email: contact@myclaus.com

  • Phone: +1 (251) 901-3718

  • Contact Page: Contact Us

  • Warehouse Adress: 47 Trenchard Cl, Hersham, Walton-on-Thames KT12 5BG, United Kingdom