Shipping policy

Effective Date: 20-02-2026

Our goal is to provide a smooth, transparent, and reliable shipping experience. Below you will find full details of our shipping policy.

1) Shipping Destinations

  • Current delivery area: We currently ship to the United Kingdom.

  • Future expansion: Shipping to additional countries may be introduced in the future. Any updates will be published on this page.

2) Shipping Origin

Orders are shipped from our international fulfillment center. Delivery times may vary depending on your location, carrier performance, and (where applicable) customs processing.

3) Shipping Costs

  • United Kingdom: Free shipping on all orders (unless otherwise stated at checkout).

  • No hidden fees: Any applicable shipping costs are displayed at checkout before payment.

4) Order Processing Time

  • Processing time: Orders are processed within 1–2 business days (Monday to Friday).

  • Order cut-off time: 6:00 PM (GMT). Orders placed after 6:00 PM (GMT) may be processed the next business day.

  • Weekend/public holiday orders: Orders placed on weekends or public holidays are processed on the next business day.

5) Delivery Timeframes (United Kingdom)

  • Estimated shipping time: 3–9 business days after dispatch, depending on your location.

  • Estimated total delivery time (processing + shipping): 4–11 business days from order date.

Important note: Delivery times are estimates only and may vary due to factors beyond our control, such as carrier delays, weather conditions, public holidays, peak periods, and (where applicable) customs processing.

6) Carriers and Shipping Process

  • Trusted carriers: Orders are shipped via recognised logistics providers. The final delivery in the United Kingdom may be handled by local carrier partners.

  • Insured shipments: Shipments are insured against loss or damage during transit in accordance with the carrier’s terms and our investigation process.

  • Eco-conscious packaging: We use durable, recyclable, and environmentally responsible packaging materials whenever possible.

If your order arrives damaged or is lost in transit, please contact our customer support team immediately.

7) Order Tracking

  • Tracking details: Once your order is dispatched, you will receive a confirmation email with tracking information.

  • Track your order: Use the tracking link provided in the email.

  • Support: For assistance with tracking, contact us at contact@myclaus.com or via our Contact Us page.

8) Missing or Undelivered Items

  • Reporting timeframe: If your order has not arrived, please contact us within 7 days after the estimated delivery window ends.

  • Resolution: We will investigate the issue with the carrier and offer a replacement or full refund, depending on the outcome.

9) Returns & Refunds (Shipping-Related Summary)

  • Return window: You may request a return within 30 days of delivery.

  • Faulty/incorrect items: No cost to the customer (subject to confirmation).

  • Change of mind: Return shipping costs are the responsibility of the customer.

For full details, please refer to our Return & Refund Policy.

10) Restocking Fees

We do not charge restocking fees on approved returns.

11) Company Information

  • Company Name: Marova LLC

  • Website Name: Myclaus

  • Address: 30 N GOULD ST STE R, SHERIDAN, WY 82801, United States

  • Email: contact@myclaus.com

  • Phone: +1 (251) 901-3718

  • Contact Page: Contact Us

  • Warehouse Adress: 47 Trenchard Cl, Hersham, Walton-on-Thames KT12 5BG, United Kingdom