Terms of service

Effective Date: 20-02-2026

These Terms of Service (“Terms”) govern your access to and use of this website (the “Website”) and any purchase made through the Website. By using the Website and/or placing an order, you agree to these Terms. If you do not agree, please do not use the Website.

1) Business Identity & Contact

This Website is operated by Marova LLC, trading as Myclaus (“we”, “us”, “our”).

Legal / Customer Service Address: 30 N GOULD ST STE R, SHERIDAN, WY 82801, United States
Contact: contact@myclaus.com | +1 (251) 901-3718 | Contact form on the Website
Customer Service Hours: Monday to Friday 09:00 – 17:00 (GMT)

2) Shipping Origin (Fulfilment)

Orders are shipped from our international fulfillment center. Depending on stock availability and logistics, items may ship in one or multiple parcels. Any logistics/warehouse address that may appear on tracking documents or carrier records relates to fulfilment operations and is not a walk-in customer service location and is not automatically the return address for customers.

3) Eligibility & Accounts

You must be able to form a legally binding contract to purchase from us. If you create an account, you are responsible for maintaining the confidentiality of your login details and all activity under your account. We may suspend or terminate access if we reasonably believe there is fraud, misuse, unlawful activity, or a breach of these Terms.

4) Products, Content & Availability

We aim to keep product information accurate and up to date. Images are illustrative; colours may vary by device. We may update product descriptions, pricing, and availability at any time. We may limit quantities or discontinue products without notice.

5) Prices, Currency, and Checkout

Prices are displayed on the Website and charged in the currency shown at checkout (GBP unless stated otherwise). Shipping costs (if any) and applicable charges are displayed at checkout before payment. If a pricing error occurs, we may cancel the order and refund any amounts paid.

6) Orders & Acceptance

Placing an order is an offer to purchase. We accept an order when we send a dispatch confirmation (or otherwise confirm acceptance). We may refuse or cancel orders for reasons including suspected fraud, stock limitations, payment issues, or suspected misuse of promotions.

7) Payments

Payment methods shown at checkout are processed through secure payment providers. We do not store full card details on our servers. If a payment is reversed, charged back, or otherwise not received, we may suspend fulfilment and/or seek recovery of any outstanding amount.

8) Shipping, Delivery, Tracking (United Kingdom)

We currently ship to the United Kingdom.

Processing time: 1–2 business days (Monday to Friday).
Order cut-off: 6:00 PM (GMT). Orders placed after this time may be processed the next business day.
Estimated shipping time (after dispatch): 3–9 business days.
Estimated total delivery time (processing + shipping): 4–11 business days from order date.

Delivery times are estimates only and may vary due to factors outside our control (carrier delays, weather, public holidays, peak periods, and—where applicable—customs processing).

Tracking: Once dispatched, you will receive tracking information by email when available.
Insured shipments: Shipments are insured against loss or damage during transit in accordance with the carrier’s terms and our investigation process.

9) Missing, Lost, or Undelivered Items

If your order has not arrived, please contact us within 7 days after the estimated delivery window ends. We will investigate with the carrier and, depending on the outcome, offer a replacement or full refund.

10) Returns, Refunds & the 30-Day Money-Back Guarantee

Our Return & Refund Policy forms part of these Terms and explains eligibility and the return process.

Return window: You may request a return within 30 days of delivery, subject to the conditions in our Return & Refund Policy.
Faulty/incorrect items: No cost to the customer (subject to confirmation).
Change of mind: Return shipping costs are the responsibility of the customer.
Return authorisation required: Do not send items back without approval. If approved, we will provide the correct return instructions and return address for your case.

11) UK Consumer Rights

Nothing in these Terms excludes, restricts, or modifies rights that cannot be excluded under applicable law. If you are a consumer in the United Kingdom, you have legal rights under the Consumer Rights Act 2015 (and other applicable legislation) relating to goods that are faulty, damaged, or not as described.

12) Acceptable Use

You agree not to misuse the Website or attempt to:

Interfere with the Website’s security or operation,
Scrape, reverse engineer, or copy content except as allowed by law,
Use the Website for unlawful, misleading, or harmful activities.

13) Intellectual Property

All content on the Website (text, images, graphics, logos, design, and code) is owned by or licensed to us and protected by intellectual property laws. Unauthorised commercial use is prohibited.

14) User Submissions (Reviews, Feedback)

If you submit reviews, feedback, or other content, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, and display that content for operating and promoting our services, to the extent permitted by law.

15) Third-Party Links & Services

The Website may contain links to third-party websites or services. We are not responsible for third-party content or practices. Use third-party services at your own risk.

16) Disclaimers

The Website and services are provided “as is” and “as available”. To the maximum extent permitted by law, we do not warrant uninterrupted or error-free operation. This does not affect non-excludable statutory rights.

17) Limitation of Liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, or consequential losses, including loss of profit, revenue, data, or goodwill. Where liability cannot be excluded, our liability is limited to the minimum extent permitted by law.

18) Indemnity

You agree to indemnify and hold us harmless from claims, damages, and expenses (including reasonable legal fees) arising from your breach of these Terms or unlawful misuse of the Website.

19) Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control (including carrier disruptions, strikes, natural disasters, network failures, or government actions).

20) Governing Law & Jurisdiction

These Terms are governed by the laws of the State of Wyoming, United States, excluding its conflict-of-laws rules. If you are a consumer, you may also benefit from mandatory consumer protection laws in your country of residence (such as the UK). Nothing in these Terms affects those non-waivable rights.

21) Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a new effective date. Continued use of the Website after changes means you accept the updated Terms.